Thank you for applying for a credit account with Crushcon (Gold Coast) Pty Ltd.
This online application service has been provided so we can process your application as quickly as possible.
To complete your application, we will ask for the following information to be provided:
If you require any assistance with your application, please contact our accounts department on 0416 027 753.
CreditorWatch Pty Limited ACN (144 644 244) (“CreditorWatch” or “we”, “our” or “us”) is bound by the Privacy Act 1988 (as amended) (“Privacy Act”), including the Australian Privacy Principles. This Privacy Policy sets out how we treat the personal information that we collect, use and disclose and our procedures regarding the handling of personal and sensitive information, including the collection, use, disclosure and storage of information, as well as the right of individuals to access and correct that information.
From time to time, we may revise or update this Privacy Policy or our information handling practices. If we do so, the revised Privacy Policy will be published on our website www.creditorwatch.com.au
CreditorWatch may collect personal information in order to conduct our business, to provide and market our services and to meet our legal obligations. By using our website or our services, or by providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.
The types of personal information we may collect and hold includes (but is not limited to) personal information about:
Personal information that we collect and may hold include:
You are not obliged to provide personal information to CreditorWatch. However in many cases, if you do not provide your personal information to us, we may not be able to supply the relevant product or service that you have requested from us.
In some circumstances, you may provide to us, and we may collect from you, personal information of a third party. Where you provide the personal information of a third party, you must ensure that the third party is aware of this Privacy Policy, understands it and agrees to accept it.
If it is necessary to provide specific services to you, we may collect sensitive information about you. Under the Privacy Act, “sensitive information” includes but is not limited to information or an opinion about an individual’s racial or ethnic origin, religious belief, or criminal record and also includes health information about an individual. However, we will only collect sensitive information from you if you agree to provide it to us, you authorise us to obtain it from a third party or where the collection of the information is required or authorised by or under an Australian law or a Court/Tribunal order or otherwise where the collection is not prohibited under the Privacy Act. We will only use sensitive information in accordance with the Privacy Act and for the purpose for which it is provided.
We collect personal information in the following ways:
We may also collect information about you from third party suppliers and government database services.
We store personal information in computer storage facilities and paper-based files. We take steps to protect your personal information against loss, unauthorised access, use modification or disclosure. Some examples of the steps we take to protect your personal information include:
Information that may identify you as a user may be gathered during your access with our website.
Our website includes pages that use ‘cookies’. A cookie is a unique identification number that allows the server to identify and interact more effectively with your computer. The cookie assists us in identifying what our users find interesting on our website.
A cookie will be allocated each time you use our website. The cookie does not identify you as an individual in our data collection process, however it does identify your Internet Service Provider.
You can configure your web browser to refuse cookies. If you do so, you may not be able to use all or part of our website.
CreditorWatch, or its related body corporates in the ATI Group, may collect some personal information that is a government related identifier.
Personal information from identity documents may be provided to the document issuer or official record holder via third party systems for the purpose of confirming your identity, for example, the Australian Government’s Document Verification Service (DVS). Where CreditorWatch does collect government related identifiers, they are maintained on a separate database for audit and compliance purposes.
CreditorWatch may use or disclose a government related identifier where:
We collect, hold, use and disclose personal information for a variety of business purposes including:
We also collect, hold, use and disclose your personal information to:
If you do not wish to disclose your personal information for the purpose of direct marketing or you would like to opt-out of receiving direct marketing communications, you can do so by contacting the CreditorWatch Privacy Officer using the contact details set out below, or by following the instructions to unsubscribe which are contained in a communication that you receive from us.
The ATI Group and Related Companies
The ATI Group includes our parent company Australian Technology Innovators Pty Ltd, LEAP Legal Software Pty Ltd, InfoTrack Group Pty Ltd and their subsidiaries, CNCNA Pty Ltd (trading as eCompanies), InfoTrack Limited (NZ), InfoTrack Group Limited (UK) and its subsidiaries, and LotSearch Pty Ltd. Different companies within the ATI Group provide different services.
The ATI Group may share information with our integration partners to ensure the smooth running of the services which we, and they, provide. These partners include Sympli Pty Ltd, Practice Evolve Group Pty Ltd and its subsidiaries, Legal Software Developments Pty Ltd and its subsidiaries, and other partners as mentioned on our website and updated from time to time. At times, we may need to provide personal information to them to help them run their businesses or for reporting purposes. We may also share your personal information within the wider Australian Technology Innovators Pty Ltd group companies (ATI Group) and with our service providers for the purposes outlined above.
Third Party Service Providers
We may disclose your personal information to third party service providers who assist us in providing the services you request, including public authorities and providers of information services.
We may also disclose your personal information to third parties who work with us in our business to promote, market or improve the services that we provide, including:
We may also combine your personal information with information available from other sources, including the entities mentioned above, to help us provide better services to you.
Where we do share information with third parties, we require that there are contracts in place that only allow use and disclosure of personal information to provide the service and that protect your personal information in accordance with the Privacy Act. Otherwise, we will disclose personal information to others if you’ve given us permission, or if the disclosure relates to the main purpose for which we collected the information and you would reasonably expect us to do so.
As a credit reporting agency, we may share your credit information in accordance with industry consumer credit reporting standards including:
These standards ensure that your personal information in relation to your consumer credit is managed regarding:
We do not presently disclose personal information to any organisations located overseas; however, we do disclose information in Australia, for the purposes described above, to some multinational organisations that are located both in Australia and overseas, including the United Kingdom, the United States and New Zealand.
If you are a resident of the European Union for the purposes of the GDPR, then in addition to what is set out above, the following applies to you.
CreditorWatch is a data controller and processor for the purposes of the GDPR and by your consenting to this Privacy Policy, CreditorWatch is able to process your Personal Information in accordance with this Privacy Policy.
In providing services to you, CreditorWatch may make use of a number of automated processes using your Personal Information and your activity on our site as tracked by us, in order to provide more tailored and relevant services to you.
In addition to your rights set out above, you may update or rectify any of your Personal Information that we hold about you, in the manner described in the “How you can access your personal information” paragraph above.
You have a right to request access to your personal information which we hold about you and to request its correction. You can make such a request by contacting the CreditorWatch Privacy Officer using the contact details set out in this policy.
We will respond to any such request for access as soon as reasonably practicable. Where access is to be given, we will provide you with a copy or details of your personal information in the manner requested by you where it is reasonable and practicable to do so.
We will not charge you a fee for making a request to access your personal information. However, we may charge you a reasonable fee for giving you access to your personal information.
In some cases, we may refuse to give you access to the information you have requested or only give you access to certain information. If we do this, we will provide you with a written statement setting out our reasons for refusal, except where it would be unreasonable to do so.
We will take such steps (if any) as are reasonable in the circumstances to make sure that the personal information we collect, use or disclose is accurate, complete, up to date and relevant.
If you believe the personal information we hold about you is inaccurate, irrelevant, out of date or incomplete, you can ask us to update or correct it. To do so, please contact us using the contact details listed below.
If we refuse your request to correct your personal information, we will let you know why. You also have the right to request that a statement be associated with your personal information that says you believe it is inaccurate, incomplete, irrelevant, misleading or out of date.
If you have any questions about this Privacy Policy, if you wish to correct or update information we hold about you or if you wish to request access or correction of your personal information or make a complaint about a breach by CreditorWatch of the Australian Privacy Principles (including the way we have collected, disclosed or used your personal information), please contact:
CreditorWatch Privacy Officer GPO Box 4029 Sydney NSW 2001 privacy@creditorwatch.com.au 1800 738 524
We will acknowledge and investigate any complaint about the way we manage personal information as soon as practicable. We will take reasonable steps to remedy any failure to comply with our privacy obligations. If you are unhappy with our handling of the complaint, you may contact the Australian Information Commissioner.
Last update: 29 May 2019
PRIVACY POLICY
Effective from 1 March 2021
This privacy policy explains how we collect, use, share and transfer your personal data when you use the services provided on https://crushcongc.com.au/ (“our website”).
On this page
1. Who are we?
2. What we mean by personal data.
3. How we collect personal data.
4. Why we use your personal data.
5. Legal grounds for using your personal data.
6. How we share the data we collect.
7. Security of your personal data.
8. International data transfers.
9. How long we keep your personal data.
10. Email communications.
11. Our use of cookies and tracking.
12.Your rights to data access and control.
13. How to contact us.
Who are we?
Crushcon (Gold Coast) Pty Ltd is the data controller of your personal data. When we mention “Crushcon”, “we”, “us” or “our” in this privacy policy, we mean Crushcon (Gold Coast) Pty Ltd, ABN 98622868848.
Registered Office: 22 Rudman Parade, Burleigh Heads, QLD 4220
What we mean by personal data.
Personal data is any information about you, alone or together with other information, by which you can be identified.
Examples include:
• Your name, email address, postal address, phone number, mobile number
• Information about your device (such as the IP address, which is a numerical code to identify your device that can provide information about the country, region or city where you are based)
• Information about your personal circumstances and how you use our website, such as your employment situation.
How we collect personal data.
Most of the personal data we collect is provided to us directly by you for one of the following reasons:
• You register for an account on our website.
• You update your account settings or preferences.
• You purchase any of our products or services.
• You attend one of our events.
• You reply to one of our competitions or surveys.
• You sign up for marketing communications.
• You contact our customer support team.
We also receive personal data indirectly, in the following scenarios:
• When you browse our website, we use common internet technologies to automatically record information about your interactions. Please refer to our use of cookies and tracking for more information on this.
• Your personal data may sometimes be provided on your behalf, either by a colleague, family member or someone who knows you well. For example, when you ask a colleague or friend to book your place on one of our events.
Why we use your personal data.
We use personal data collected through our website for several purposes, including the following:
• To provide the services you sign up for, such as fulfilling orders, running events, and delivering premium content.
• To send you service-related notices, notifications of website activity relating to your account, product and service announcements and changes to features of the website.
• To personalise our services (for example, so you can sign in), remembering your settings, displaying personalised content and recommendations, recognising you when you sign in on different devices and tailoring our marketing communications based on what you read on our websites.
• To carry out marketing analysis, for example we look at what you have viewed on our website and what products and services you have bought (including what you have looked at) to better understand what your interests and preferences are, and to improve our marketing by making it more relevant to your interests and preferences.
• To improve our marketing communications and determine the effectiveness of promotional campaigns and advertising.
• To provide customer support and respond to your queries.
• For statistical purposes such as analysing the performance of our website and to understand how visitors use them.
• For security and fraud prevention, and to ensure that our website is safe and secure and used in line with our terms of use.
• To comply with applicable laws, regulations, and industry standards.
Legal grounds for using your personal data.
We will only use your personal data where we have a legal ground to do so. We determine the legal grounds based on the purposes for which we have collected and used your personal data. In every case, the legal ground will be one of the following:
• Consent from you. For example, where you have provided your consent to receive marketing emails from us. You can withdraw your consent at any time. In the case of marketing emails, you can withdraw your consent by clicking on the “unsubscribe” link at the bottom of the email or through your email preferences.
• Our legitimate interests. Where it is necessary for us to understand our customers, improve our services and communications, and operate our website efficiently and securely, for the benefit of customers and website users. For example, we will rely on our legitimate interest when we analyse what content has been viewed on our website, so that we can understand how it is used. It is also in our legitimate interest to carry out marketing analysis to determine what products and services may be relevant to the interests of our customers.
• Performance of a contract with you, or to take steps prior to entering into a contract with you. For example, where you have purchased a product from us, and we need to use your contact details and payment information in order to process and fulfil your order.
• Compliance with law. In some cases, we may have a legal obligation to use or keep your personal data.
How we share the data we collect.
We do share personal data with your permission, so we can perform services you have requested or communicate on your behalf.
We do share personal data with a limited number of third-party vendors and service providers who process it on our behalf to provide or improve our service. Our vendors perform services such as payment processing, customer support ticketing, network data transmission, statistical analysis, and other similar services.
We may share your personal data with third parties under the following circumstances:
• We are compelled to do so to meet a legal or regulatory obligation, or otherwise to protect our rights or the rights of anyone else.
• We are involved in a merger, sale, or acquisition. If this happened, we would use reasonable efforts to try to make sure that the organisation we transfer your personal data to uses it in line with our privacy policy.
• We do not share, sell, rent, or trade personal data with any third parties for their own marketing or commercial purposes, except where you have specifically told us to.
Security of your personal data.
We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage or destruction.
You are responsible for choosing a secure password when we ask you to set up a password to access parts of our website. You should keep this password confidential and you should choose a password that you do not use on any other site. You should not share your password with anyone else, including anyone who works for us.
Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data once with us, we cannot guarantee the security of any personal data sent to our site while still in transit and so you provide it at your own risk.
International data transfers.
As part of the services offered to you through our website, the information which you give to us may be transferred to other countries.
For example, some of our third-party providers (such as our web server hosts and cloud-storage hosts) may be located outside of Australia. Where this is the case, we will take steps to make sure the right security measures are taken so that your privacy rights continue to be protected as outlined in this policy. By submitting your personal data, you are agreeing to this transfer, storing or processing.
Where our third-party providers are in the United States (US) we have ensured that their services fall under the “Privacy Shield” whereby participating companies are deemed to have adequate protection and therefore facilitate the transfer of information from the Australia to the US.
If you use our services while you are outside Australia, your information may be transferred outside Australia to give you those services.
How long we keep your personal data.
We keep your personal data for as long as we need it for the purposes for which it was collected.
When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, why we need it, and any relevant legal requirements.
We may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely.
When you unsubscribe from marketing communications, we will keep your email address to ensure that we do not send you any marketing in future.
Email communications.
We may send you service emails, for example, when you create an account, reminding you of an upcoming event you are attending, or confirming an order you’ve placed. You may not opt out of these emails.
Periodically, we may also send you other product updates and announcements by email. If you do not want to receive such email messages, you may opt out or change your preferences.
We also offer a range of other email alerts and subject-specific newsletters. Again, you can manage your subscription to these emails accordingly through the Unsubscribe options.
Our use of cookies and tracking.
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.
We refer to cookies created by us as “first-party cookies”. We refer to cookies that we set on our website but that are created by parties other than us as “third-party cookies”.
Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., like advertising, interactive content, and analytics). The parties that provide these third-party cookies can recognise your computer both when it visits the website in question and when it visits certain other websites.
A “web beacon”, also known as a tag, pixel tag, or clear GIF, is used to transmit information back to a web server. When we talk about “cookies” in this privacy notice, we mean not just cookies, but web beacons and similar technologies.
Why we use cookies.
We use both first and third-party cookies for several reasons. The broad categories of first and third-party cookies in use on our website are:
For further information surrounding the Privacy Policy, please contact Crushcon (Gold Coast) Pty Ltd on 0416 027 753.